Ekomi promised a lot during our initial sales calls. Enhanced sales due to genuine reviews, mitigation for unfair reviews, enhanced position on google because of our reviews and stars appearing on our google business page.
We signed up for a 12month contract. After 9 months it was apparent that the promises were empty.
Ratings did not appear on our Google Business account. We were not informed that this was at Googles discretion. (Something not previously mentioned).
Our Position on Google did not improve at all. We track this with software.
Our reviews were not correctly mitigated. We even provided evidence of abuse of one of our products, but it was ignored.
How ever the worst part was when we tried to cancel. We ceased to use Ekomi after 9 months and when out contract was almost up, we notified them that we wanted to cancel twice. Both emails were ignored. 4 months later, we received an email for outstanding bills. When we queried this, they acknowledged receipt of our cancellation emails, but stated that our contract was automatically renewed as we did not cancel quick enough. They still billed us when they knew we thought our contract was cancelled. We should have at least had the opportunity to use the service that they had tied us into, but we did not, as they ignored the emails we sent.
There was no cancellation reminder, and although the rolling contract details are in the terms and conditions, we trusted Ekomi to have a fair contract and inform us when our cancellation date was coming up. Especially when we had ceased to used their service.
They are now threatening us with court action, unless we pay a large bill to them, despite trying to cancel and not using their service at all during this period.