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Darren A.

Contributor Level

Total Points
84

1 Review by Darren

  • FreeShipping

4/9/17

Apparently I signed up for freeshipping.com when I placed an order online with Kohl's and was supposed to cancel it before getting charged. I guess it's my fault, but I'm disappointed that Kohl's would promote something like this. Or was it Kohl's? Hmm, when I shop at Kohl's I use my Kohl's charge card but this was charged to a different card. Either way, watch out what you might agree to when trying to get that free shipping. The representative from freeshipping.com was friendly and helpful. I had no problem canceling and receiving a credit.

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FreeShipping C. – FreeShipping Rep

Hi Darren,

We're sorry to hear about the misunderstanding regarding a membership with us. It looks like you signed up with us after your purchase on Kohl's, when you were offered a 7-day free trial and $10 cash back on that purchase. Kohl's is simply one of the retailers in our network. FreeShipping.com members can get 10% cash back, free shipping, free returns, price protection, and exclusive coupons while shopping at Kohl's through the links on our site. The monthly membership fee comes from us and is in no way issued by Kohl's. This monthly fee is agreed to at sign up, after users accept the terms that state the charge will be issued if you do not cancel your account within your trial period. If a user would like to continue using the benefits we offer, they will be subject to the monthly fee. If not, members must cancel their account within their trial period to avoid the monthly charge. This information is stated on the sign up page, directly above where users enter their credit card information, in our terms of use, which must be agreed to before completing the sign up process, and in the welcome email each new member receives after signing up with us.

We are happy to hear you had a positive experience with our customer service department! If you have any other questions, please feel free to email help@freeshipping.com for further assistance. Thanks!

Sincerely,

The FreeShipping.com Team

Darren Has Earned 4 Votes

Darren A.'s review of FreeShipping earned 4 Very Helpful votes

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