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Darrell M.

Contributor Level

Total Points
82

1 Review by Darrell

  • Adorama

3/4/16

I recently ordered a DJI Phantom 3 Pro and received it from Adorama. Noticed that the box I received with the unit was not sealed and the tab to open the box had signs of being opened. Didn't have issue with that as long as the unit performed as expected/advertised. Didn't dawn on me at first but I was pretty sure that I read somewhere that this unit came with two complete sets of propellers. I only received one. Contacted support and was informed that this unit only came with one set. (Wrong both with their ad and that from the DJI web site) No resolution. Now again I find my self trying to resolve this very petty (10$ on a 1200$ purchase) issue but again, I find myself talking to a different rep. From Adorama for over 40 minutes. Still wasn't resolved. Oh and when I first inquired about the missing set of props for it in a package deal, was told they were on back order and would be shipped later? Hummmm? Wonder if that may be why the extra set in my DJI package were missing in the first place? So... Now I receive two, not 4 props that are listed in the package deal as a set? Told that two were all that was included in the extra package? But it is listed as a set. It takes 4 tires to make a set... on this drone, it takes 4 props to make a set. I contacted DJI direct for verification and was told by them that indeed, there are 8 props sent with the product and that a set does to them mean 4 props. Adorama just lost a customer with their petty and uninformed ability to resolve a very simple issue.

Tip for consumers:
I found this into today's email and found it rather humorous will all that has been going on with this order. I am now told the props are on back order and expect to see them around the 24th? Hope I don't need any?

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Nancy M. – Adorama Rep

I was deeply concerned to see this, Darrell, and would welcome the opportunity to help. However, I'm unable to ID your order from the info above.

Can you please email me: Helen@adorama.com, with your order number, and it will have my immediate attention.
Please accept my sincere apologies for the inconvenience caused, and I very much look forward to hearing from you.

Helen Oster
Adorama Camera Customer Service Ambassador
Helen@adoramacom

Darrell Has Earned 2 Votes

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