Agree with the negative reviews of Urthbox. I have yet to receive my September box and I ordered it on August 16th. Eric in customer service has blamed it on Covid protocols and said the order had been processed and would send a tracking number. There is NO tracking number because they haven't shipped the product. When I said I wanted an refund, they are deducting $40 off the 6 month subscription! They do not answer the customer service line and they do not respond when you leave a message. Absolutely horrible experience and now I am out $165.