This is a neutral review. Old site was better. Lifepoints still needs improvements. They are not a scam site but they need a better support team to really investigate issues before sending replies as they are jibberish and at times do not even apply to your issue, and each email from support has a different answer, They have bugs still in the program that need ironing out. And if a ticket is submitted, with screenshots showing everything you need to make sure surveyor is paid, you need to act on it, I keep a GOOD RECORD and screenshot my surveys from start to finish as everyone should do. There are alot of sites in the market and if Lifepoints wants to continue to be successfull, they need to start making things right for the past and the present.