Darlene K.’s Reviews of WebstaurantStore & more

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Restaurant Supply

4/7/19

I've purchased a wood top work table. It took 7 days before it shipped, but I was happy to get and email, FINALLY that it had shipped. The email CLEARLY STATED there would be no phone calls prior to delivery, so I waited, and waited, and waited. When the item never arrived I checked my emails again. I found an email that said the carrier was unable to contact me by PHONE so the item was returned! WHAT?! They said there would be no calls before delivery! AND the number they stated they called I haven't had in over a decade! I didn't give that number so where did they get it? Well, I payed with paypal, and apparently THAT'S where they got it. They asked a THIRD party for MY information! Then said it was MY FAULT! I paid $495 for the table, after the return fee, restocking fee AND taxes on all of it, I got $194 back! I have serious doubts the table was ever shipped. THIEVES! After reading several reviews online, it seems this is a common occurrence with WEBSTAURANTSTORE. I should have investigated before making a purchase.

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Web A. – WebstaurantStore Rep Over a year old

Thank you for your review, Darlene. When an order is placed with PayPal, you sign in and confirm that the information that is pulled from logging into PayPal is correct on the "Review and Payment" page before placing the order through our site. Once the order ships, we do send an email with tracking information so that you can be aware of when it is estimated to arrive to you. I am sorry to hear that there seems to be miscommunication on the delivery and that it was returned.

I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at Help@WebstaurantStore.com and put it to the attention of Emily.