Honestly, I get my membership fee back in shipping fees at Christmas, and then more savings throughout the rest of the year. As long as I order Prime items and nothing from other sellers I've never had a problem. And even when we did order some things for my daughter's wedding from other vendors, their customer service helped us track the order and figure out what was wrong. But the big thing is SUBSCRIBE AND SAVE! I love that so so very much. Thank you Amazon!