I have used PureVPN for many years, having found them to always be ahead of their competitors... unfortunately, as of recently, that has changed. The claim that they do not keep logs is simply NOT true - if you read the fine print, you'll notice that they state they DO keep logs - of connection time and data used. Not logs of where you visit, agreed - but your usage IS logged.
Secondly, and becoming more of an issue is that I have found PureVPN to suffer DNS leaks; a test at doileak.com on more than one occasion showed that whilst I was connected to a VPN server and my IP address was masked, the DNS came from my home ISP. Not good.
Thirdly, whilst PureVPN updates frequently, I am finding that often they introduce more bugs with the updated software than they cure. The Windows App is quite buggy and on several occasions on two separate computers, I have had to disconnect the VPN and restart the software just to restore my internet connection.
Their pricing is absolutely fantastic - no two ways about it - but their customer service isn't so great. The "Live Chat" is not quite so "Live" as you may at first think, and I very strongly suspect, given the pattern answers that appear, that "Live Chat" is quite often a Chat Bot. Either that or their customer service people are some of the most robotic people in existence.
I have since switched to another VPN provider which is just as easy to set up, much MUCH more stable and with equally good pricing. Out of fairness I will not state which VPN provider I have gone with as this is a review of PureVPN, not an advert for their competitors.
PureVPN USED to be a very very good VPN provider, but their game has gone downhill fast and a swift search of the internet will show they are slipping in the VPN provider rankings for their overall poor service in general and abysmal customer service in particular