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1 Review by Darick

Zenni Optical

Zenni Optical

8/21/19

I was so excited when I found Zenni. Everything was great! I've bought many a pair of glasses, some sunglasses too. Then something changed...They changed the way they did their prescriptions! My presecription I admit is odd, but once I put in the prescription before, the glasses arrived with no problem. THEN.....when they changed providers (I guess) to make the prescriptions they were unable to do it. Online it would default to suggest Single Vision instead of Progressives like I wanted. Well at one point i spoke to a customer service rep and she suggested i just put my prescription in the box for additional comments. This worked!

HOWEVER, I tried to order another pair (mind you have bought many pairs) they sent me single vision! I sent them back and said "I wanted my prescription as it was last time" they said they would give me a store credit and I could reorder. I've sent them my prescription many times and they continue to ask me if I was sure i wanted this prescription when they received the glasses back! Then they sent me an email saying that if I don't reply to the email stating the NOs to be one number they would cancel my order. Well I responded, saying it was ok to use the NOs number they used previously and this email went unnoticed so they canceled my order again!

When i called to find out why it is taking over a month to get my glasses they said I never responded back to the email. I stated, first of all you questioned my prescription i gave you and tried to get me to buy single vision when i didn't want them, then they said, they can give me a refund of half my money back.

At this point i was done! I argued I wanted a full return and not money taken away because of something they dropped the ball on! Finally they refunded my money full price, but I must say this is one of the most disappointing reviews i've had to write.

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