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There're a lot of food for vegans and this is really cool! I found this store and I was exited to do my first order.The thing that really attracted me were vegan shrimps and another cheese brands which I haven't seen before.
So, the bad thing is a delivery. I purchased many items and I was surprised about 20$ for delivery (On-Trac 1 day) what was too expensive but then I found I could pick a day and I chose Monday.(I placed order on Friday).
I didn't receive that on Monday and the status was processing. I contacted the customer service and they told me they will shipping today.
Then in the end I got my order on Thursday 4 days later. I had plans to make a dinner for my friends but it failed.
It's doesn't make sense! Just ridiculous... 20$ and that is a nonsense to be able to choose a delivery date if it comes too late.
Also I got a different item what I expected. I put photos from their web site and what I got.
I'd just point out that customer service was responsive.
Idk if I want to place order from this store again.
Daria K.'s review of GTFO earned 4 Very Helpful votes
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Hi Daria, thank you so much for your helpful feedback. Please know, we only ship on MON-THU each week, so unfortunately, it is not possible to receive a package on a Monday. Also, while you have the option to pick your preferred ship date, per our site, we cannot always guarantee to ship on that date. We do realize shipping is pricey for same geographies as our first fulfillment center is on the West Coast, however with Covid and the holiday season, all carriers have raised their rates significantly. In fact we subsidize all shipping by $10-$25 to help make it more affordable for our customers. If you ever do need a rush on an order, you can email support@gtfoitsvegan.com and we'll put a rush on processing. Thank you again for your feedback.