Reiboot seemed to be the answer to my issue. My iPhone XS just suddenly (unprovoked) went into a boot loop on New Years Eve. The program helped me get it into and out of recovery mode, but it never solved the problem. Repeated attempts in both standard and deep repair modes failed every time. I hope that it works for others, but for my specific problem, it is a worthless investment. My advice: if your iPhone XS is stuck in a boot loop and wont get beyond the apple screen in addition to the fact that you have talked to Apple Support and taken the phone into a repair specialist for expert advise, save yourself the time, money, and efforts of dealing with this company. The software doesn't work and the customer support will respond to you, but will just lead you down a looped path as well. I am stuck in an eternal technology loop.