I ordered my glasses online using my prescription. They sent me readers. I tried to get in touch with them couldn't get thru by phone. So I emailed them and they said they would help. I told them I don't have a computer can they mail me a return label. They continue to tell me to go a computer and do it or go to Library. I don't live near a library and I don't have a way to get to one. I'm disabled.So now I get NO answers and I have NO glasses..