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Daphne D.

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Total Points
83

1 Review by Daphne

  • AbeBooks

8/23/17

I ordered my fall 2017 semester book list from here, got 1 book out of 7. I placed my order on 8/4 chose 3-6 business days for all my books... I have yet to recieve any others.

It turns out that sellers have the option to market 3-6 business days then use cheap shipping options that take up to a month.

One particular seller wont look into the issue until the book hasnt arrived for 30days. This seller is Textbookrush, they took my money for faster shipping, then sent it packaged bound, then they sent me emails stating I needed to follow the tracking number. It took 7 emails and me getting quiet snarky to get them to state they wont do anything for 30days. I live in Michigan, they sent it out of ohio, there is no logical reason I shouldnt have this book by now, a full 22 days later.

The worst part is I spent 2hrs on the phone waiting through customer service holds at the USPS for them to tell me that they dont have a package associated with the tracking number, their system clearly shows that the slip was generated, but it never arrived at a facility to begin the official tracking process. Which means that textbookrush generated a slip, but from their on thwir end soley nothing more was done. Hey human error right? Heres the thing, Textbookrush REFUSES to do anything for 30 days, their website independently of abebooks states they wont return anything after 30days...

I dont really care at this point I am livid, but this is why I only online shop with my credit card, I can submit a claim on the 30th and they will get my money back for me, thats the beauty of discover.

However, I wouldnt reccomend using abebooks, they have not helped facilitate this concern at all. In fact because the company supplied a tracking number, they wont allow a refund to even start and requires me to do all the handling with the company, which is already NOT handling it in any intelligble way.

So this means that abebooks does not advocate for their customers like other warehouse or title sites do.

Maybe Amazon has spoiled me, but this is not acceptable to me at all. I wouldnt reccomend abebooks, and I would suggest everyone read the return and shipping policy for textbookrush, if you use their direct website, because they have things like a 151% restock fee, and insane shipping policies that only benefit their own screw ups and a complete lack of integrity in their customer service department.

Daphne Has Earned 3 Votes

Daphne D.'s review of AbeBooks earned 3 Very Helpful votes

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