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I canceled my subscription on July 20th, 2019. They charged me a day later for the full subscription amount despite my having canceled it. They then proceeded to either delete my account or change the email on file because I have not been able to access it since. When I attempt to log in, they state that there's no account under the email address I used to sign up for the website. Again, I never deleted my account nor did I go ahead and change my email, yet they charged me once more a day ago for the full subscription amount. I'm currently trying to get Paypal to dispute the charges given how useless their customer service team is. Do not give your information to this website as they will bleed you dry and will be completely unapologetic about it. As many other reviewers have stated, their selection is not unlimited, and they routinely cull their libraries. Absolute waste of money. You'd be better off getting a subscription elsewhere.
Oli A.'s review of Scribd earned 5 Very Helpful votes
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Hi Oli - A member of our support team can definitely look into this for you. Please email us at help@scribd.com, then update your review with your ticket number and a member of our team will reach out to you shortly. Thanks!