I sold my old iPhone on this site week before. I still waiting for my money and reply from customer service. Until I sent the product they contacted me through chat and asked me to send it. They sent prepaid shipping address too. Buyers received my product, since then they don't respond to my messages. I have no way contacting them. I think the company took my money. I still trying to get bottom of this. I hope to complain to bbb and federal investigators about this scam. Please connect with me if this happened to you. Don't give up.