Dan S.

Have you had any luck with this Sheena?

I ordered a jacket from these lot before doing my research properly. It arrived but i wanted to send it back as it seems a fake; its not terrible but when i quizzed them on it they didn't deny it and said i had to pay the 15% restocking fee. I refused to pay this so then they said i would have to pay their initial postage of £20 (as if). I refused to pay this as well and wanted assurances that i would get a full refund... then the site and email went down and I can't get hold of them anywhere. I did some further digging and came up with an address here:

http://www.singletrackworld.com/forum/topic/online-shopping-wwwnorthfacesaleoutletcom

I rang Mastercard and told them I'd already sent it out (which is a lie as I was intending on sending it today) and they said get all the evidence together and they'll see what they can do. Have you got an address off them that is different to this one? I'm a bit reluctant to send it to an unconfirmed address; having said that I'll never where the jacket anyway now that I know its a fake