Dan S.

I bought tickets $242.29 for the Rain Beatle tribute band on May 2 Irving Texas.
The event was cancelled ( clearly states it on the Rain Beatle tribute band's website.
Called Stubhub for a refund on May 1 and talked to rep who stated I would receive a full cash refund and not to worry. I'd receive an email regarding my status.
No calls or emails so I called back on May 22 and rep told me, "no cash but a coupon". Also tried to tell me that the event WASNT CANCELLED. So I'm in limbo indefinitely till they notify me.
Keep in mind it says cancelled clearly on the bands website ( Go to Rain Beatle Tribute band May 2,2020 to confirm). Seems like Stubhub will go bankrupt and take my money and all their sorry excuses with them. They've already laid off 2/3rds of their staff( just google it ESPN article).
I won't be using them if they survive. I've learned go to the venue day of or skip the event. The days of purchasing tickets months in advance while you hope they will do the right thing are over.
If you really want to be shocked read reviews under consumer affairs customer service - THE WHOLE COMPANY IS CORRUPT - Reminds me on ENRON
Look up Stubhub on YouTube - shocking.