I ordered a simple no brainer water filter on The 18th of June, 2019. They created a label that day. As of June 21st, it still hadn't shipped. I called Customer service and the rep was EXTREMELY Rude. I simply asked that my one little item,(apparently too much for them to handle), to arrive Monday, June 24. They would NOT even do that and tried to get me to believe that a carrier couldn't do that. We all know there are at least three ways to accomplish that. The Rep. told me she needed to get another call. WOW!! So, a refund will process today. I know I'll need to follow up and involve my CC issuer. MY OPINION, THERE IS NOTHING FAST ABOUT THIS PLACE EXCEPT GETTING YOU OFF THE PHONE. Skip this company and find your filters on AMAZON.