Dan P.

I received a defective computer system from Tiger Direct. I only discovered the defect (camera not working) after spending a great deal of time migrating files and settings from my old system to the new one and installing programs such a Microsoft Office, my email program etc.

Because I didn't want to have to start over with setting up a replacement system, I decided I would live with the system without a working camera. I asked for a refund for part of the system price to compensate for the defective system. But I was told they would only replace the defective system or provide a $10 credit to my account for use on my next purchase, but the credit would be good for only two weeks. I was told "Take it or leave it!"

That kind of customer service is wholly unacceptable!