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1 Review by dan

Thumbtack

Thumbtack

3/5/19

My business was listed with this website and after I asked them to refund me for leads that they are sending as "customer requested to hear from you" and that "customer" never replied even simple thank you - I was told that I just need to wait... I waited and waited, never heard back from multiple (at least 15) leads... When I emailed and called customer support they were very dismissive and unprofessional, and very short in their explanations. It eventfully ended up with my account being abruptly deactivated without my consent... with all the "leads" now being taken away from me (and I spent close to $500 just to be able to communicate with potential "customers"). When I called again, I was treated very poorly, unbelievable that one business has that low level of customer service, it was like bad bartender on the other side), and explanation was that their "policy" does not offer refunds... All this was within 5-6 days, when I spent money, asked for some help in communication with potential "customers", told to be patient and wait, and asked for my refund just to get my account deactivated... Thumbtuck should not be allowed to operate business in 21st century. So shady, fake leads, rip off. You are warned, please be smart and stay away from them - advertise on google facebook or anywhere else.

dan Has Earned 4 Votes

Dan P.'s review of Thumbtack earned 4 Very Helpful votes

dan Has Received 1 Thank You

cammien
Cammie N. thanked you for your review of Thumbtack

“Thanks for your review! I hope they go out of business and someone with integrity replaces them!”

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poojas72
6/16/19

This will allow fake reviews to be posted be fake customers. Unprofessional, rude , unethical...

michaelj615
6/14/19

Thumbtack charges you for "leads" but these leads never respond, no matter how fast you respond....