Danny P.

I was charged twice for our room not sure how as there was only 1 confirmed booking in my trip.com account. Messaged by 3 different agent each time with different information, seems like each time no one know what had happened so they just pass me from one depart to another at the end said we went pass our refund date so we had to lose over $600 because their agent refused to help any further. We travel over 3 times a year, definitely not booking through here again no matter how good the deal is and not recommending Trip.com, stay clear of this greedy company. There are lots of other companies out there that are willing to give better deals and care for their clients.