Danny O.

I buy extensively on the web for my business and have a lot of experience with a substantial number of very satisfactory traders.
My experience with fastbuggies.co.uk has been extremely unsatisfactory; they are by far and away the worst company I have ever dealt with for anything.
The webchat doesn't work
The telephone is not answered
There is no trading address
There is no documentation ie no order acknowledgement, no VAT invoice (HMRC note), no delivery document
And for a very long time no product either.
All the above well out of line with the Sale of Goods Act.
The delivery firm are not allowed to take a product back if you refuse to accept because the packaging has disintegrated or parts are missing.
You have to sign an unheaded delivery receipt (you don't even know who is delivering) and you don't get a copy.
My Child's Tiger Quad ordered in mid-August, promised for early September, damaged in the container, delayed in shipping, delayed in Customs, delayed and delayed eventually turned up at the end of November( that makes me one of the lucky ones to actually get something after constant emailing and complaining).
It was missing the handlebar clamps and bolts, the battery charger casing was damaged and it was the wrong colour. I persevered, sorted my own handlebar clamps out and on day one of trying to use it the drive mechanism disintegrated and seized up. Happy birthday grandson!
My request for documentation, trading address, refund under the Sale of Goods act was totally ignored; just a response asking for photographs of the buggy.
If this is the experience you want, then go ahead and jump into the snake pit.
If they asked me for my credit card details to arrange a refund, I wouldn't give them; that's how much I distrust them. You cannot believe a word they say. Not a word.