Danny M.

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A few months ago I left ATT
For Metro PCS. The main reason was that I
Could get the same coverage and plan for 66% less than I was paying. I was so happy. A couple of weeks ago, my Samsung died, not
Even 60 days old. I was told that the
Battery was fried and that Samsung would not warranty it. I said to the Metro rep, well someday needs
To take responsibility for this. He just
Stood there and told me to go get a new battery. I said perhaps my attorney would look at this
In a different way. HE said what do you
Want me to do take it to Trump. He said
That what you get for buying a piece of $#*! for a phone. I was shocked. He began to treat me like he just didn't care. I was getting angry I have to admit. He told me to get the $#*! out of his
Store. I left. A few days later I attempted to reach the
Owner of the franchise, but never got a call back. I then reached to the regional manger that
Told me to give him a few days. This was
Well over a week ago. I still have heard
Nothing. I guess I really traded good
Customer service to save some money.
Buyer beware, while the rates are low, after you walk out the door you
Are nothing to Metro PCS.

Metro by T-Mobile
PO Box *******
Dallas, TX *******