I booked a ticket , after two hours i received an email that i have to call to verify identity and maintain verbal communication (which i never heard of before). When i called the person who answered the phone told me in 1-3 hours i will receive an eticket . By that time i had to fly . When i arrived to my destination to connect on their ticket my ticket was cancelled . I called customer service to resolve the issue but they hung up the phone . So unprofessional , crooks , they book from the webpage of the airline and charge u a fee then once you pay they either tell you price is up or book it for you .