This place has a customer service line that does not answer. In addition they do not have an online chat person to talk to just an ai that cannot help you. I went on line and booked a hotel in a foreign place and when I went to the place it was closed no one answered phone or was there at check in time. I had to rent another place and I could not get in touch with anyone to get a refund or help me in my situation. My booking ID is *******... I recommend no one use this service because when you run into a situation especially in Covid times and cannot get helped or good customers service or refund this company is not there for you. They just take your money and run.