Their policy consists of a 8 minute to 24 hour delivery time. I did not receive anything after 3 weeks. I know I did not receive my virtual currency for fraudulent reasons because multiple times I was given false excuses which lead me to give them "more time." I had asked them if they had any stock in my server before mentioning which customer I was to their live chat, and I was always told that they have plenty at the moment. I paid for "3M" (3 millions coins in Vindictus, East server) and was told that their stock was at 10M, 15M and sometimes more sometimes less, but always more than what they owed me for weeks. As soon as I had mentioned which customer I was, they gave me excuses such as "We cannot log in at this time", when everyone could or "We currently do not have stock in East", when they told me 5 minutes before I mentioned who I was, that they had at least 10M in stock. This is obviously and sadly a fraudulent website who takes advantage of PayPal's policy of not insuring refunding for virtual trades. I could not receive my payment back, I never received my 3M and my most important factor for my complaint is to let people know that they should not purchase from their website, which is entirely, 110% fraudulent.