Danny B.

I had ordered a truck bed cover back in September of 2020. On the same day I cancelled the order and changed it to a different bed cover. No problem. Lady was very helpful and nice. Well the 2nd order never came and eventually I got tired of waiting on it so I cancelled that order as well. I recently was looking through my credit card statement and I noticed I had two Real Truck charges one for about $333 and another for $306. I found where the $333 had been refunded, but the $306 had never been refunded. I contacted Real Truck on 1-14-2021 I believe. I explained to a lady name Shirley that I had been charged for an order that I had cancelled, but never refunded. She replied that I was refunded the $333 on a certain date which was true. I explained to her I was talking about the $306 that was charged on the same day. She replied back that order had never been cancelled and was delivered by Fedex 9-10-2020. Which was completely untrue. 1. I had cancelled the order and 2. Fedex or any other carrier had every delivered anything from Real Truck on that date or any other date to my address. She then replied back that it was too late for her to dispute Fedex and they did not refund for items that had been delivered. But nothing was every delivered and it was not even noticed because the order was cancelled and no deliver was ever expected. In my opinion, something shady going on. Just on a side note there was nothing from Fedex about this delivery. No tracking number, no email stating delivery complete, etc. I believe this company simply stole $306 from me.