Dan M.

Booked online thru the CarRentals.com app with Airport Van Rentals. The price quoted by this online service was in CAD (See attached receipt snipit) and yet charged (same amount) in USD. Have been in contact with their escalations team about refunding the difference between the advertised, quoted price and the actual charge: Contact - Luis, Escalations Team, CarRentals.com ref:_00D61Z8h3._*******Uekua: ref They have gone dark.

While dealing with them, the company they represent (AVR) has continued to avoid refunding the security deposit on the vehicle, in fact processing that charge multiple times.

Update on the last review - I was finally validated and received the money for my re-sale tickets this past weekend. Not quite a month after the sale was completed. The team has also refunded my transaction fee as a sign of good faith.

My thoughts - the initial sale setup experience was seamless. It is a GREAT site for usage, simple setup with multiple ways to submit your resale and far simpler to the setup than Ticketmaster for resale.

The bad: there was no indication as a first time seller that my account would be *flagged* as suspicious nor was I allowed to communicate with the Security team when I called the support desk. And the front line support team was less than helpful - kept telling me to wait 48 hours to be emailed every time I called. When I did work with the Security team to prove my existence, no reason was ever provided as to the flag on my account and the request for clarifying information was invasive considering no reason for it was provided. It honestly feels like they are trying to steal your identity. As well, it seemed like they only decided to reach out after I negatively reviewed across multiple sites.

The recommendation: TALK TO YOUR CUSTOMERS. If you want us to be transparent, the same is expected. If the account lock down is some sort of standard procedure, do not allow the resale setup UNTIL IT IS COMPLETE.

This is not a moving company - they contract to other third party movers in your city and misrepresent themselves!

Obtained a quote for a 3 bedroom house move, working with the company online and over the phone. Disclosed that we had alot of heave items including 6 big screen tv's. Was told only extra charge would be for washer/dryer and gym equipment and two movers is all that would be needed. On the day of the move, three movers showed up at my door and I was informed that there would be an additional $40/ hour charge because I had so much stuff. I had committed to moving that day and was forced to agree to the terms.

I decided to argue the charge with MEtropolitan as these guys were NOT Metroplitan movers but a sub-contracted company representing them. Of the three movers, only one was experienced and continually corrected the other two on how to properly pick up and load items which added considerable time to the move compared to an experienced team use to moving people. They were very nice guys but not the quality I would have expected - it was like having inexperienced friends help me move. The move took eleven hours and two trips to the new house that is not even five minutes away even though I had dissassembled the bedroom and living hardware to speed the process.
We did not take many items that I had to move on my own... the house was far from empty. By comparison, a close friend had also planned a move that day with a five bedroom house and utilized just her family and a couple of close friends. Their new house is a 45 minute drive from the old and they still completed the move just over ten hours, making two trips.

While the crew was punctual and easy to work with, this was not the service I expected and Metro movers has declined to acknowledge any fault. I would not recommend using this shady company for anything.