dan m.

This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old.
I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail)
Option 1 was replace it at a deeply discounted price.
# 2 send me the paint colors so I can have the paint matched. Oil base, water base?
# 3 I send it back and have them repaint it.

All of these were greeted with the response of,
It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator.
Sealing the paint is the customers responsibility!
So sorry.
I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality.
In this case I paid a fair price and got a bad product.
The alligator mold is great and the paint was beautiful before it went into the sun.
Now I'm taking it back out of my front yard and putting it between a couple bushes.
This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go.
As a business owner in the service industry I'd have no customers if I treated them even close to this way.
~Dan M.