I placed an order for my wife for Christmas. 3 personalized mats all with the exact same farm name. One came in correct two were wrong. They replaced the wrong ones but charged my account for them even after the wrong ones were returned and i was assured that I would not be charged again. After a month we got it all straight i thought. Then just last week (this is February now) I get an email from them saying my order is on the way, WHAT ORDER? I called again and was assured again that it was just a email sent by mistake and no charges would be placed on my account. Today I checked my bank account and there is a charge from this dumb $#*! company. And i just got an email from fedex saying a package is coming. Now I'm waiting on another refund. As soon as my bank opens i will call and place a permanent STOP payment on this company and I will never do business with them again. DUMB DUMB DUMB and extremely incompetent!