I placed 2 orders online and few days later I go back online to check the status. One oder showed cancelled and one order showed processing, and I was already charged on my card. This was my first purchase from this company. I immediately called my bank to dispute the charges and did get immediate refund. I tried calling the local phone number but it just keeps ringing. I sent several emails and no reply. Also called the 866 number on my bank statement... and its the phone number of Expedia Travel. Dispute your charges with bank... thats all I can say. Get your money back.