Dan M.

Ordered a water pump which was shown in the picture as coming with an OEM style composite gasket. What I received with the pump was a cheap flat gasket which would probably leak. Their "customer service" basically told me that it says somewhere on their website in tiny print that the pictures are not necessarily what you will receive. Wow, how helpful and useful that is. I said okay, just throw a $5 gasket in with my next big order, since I've spent thousands there over the past years. Nope, can't do that. Oh well, I guess that was my last order. For the sake of saving $5 they just lost thousands of $$ in future orders. Way to go. Oh, and when they don't want to hear from you any more they just close the service ticket and your emails are bounced back.
(In the photo the original gasket is on the right.)