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I ordered a replacement battery for my laptop. It was delivered quickly but the Battery was defective and the customer has to pay to return the battery. Then the communication gets a little hazy. The people that respond to the emails, obviously have English as a second language, as most of the replies don't make sense and at this time they wont even acknowledge that they received the defective battery even though the carrier has a confrmation date and time for the delivery
When it work its Great if it crashed like mine did I could not get Tech support that did not read off of a script and they don't log issues because every time I call in I get exactly the same responses. At this point I have software I paid for that marginally works
I purchased PortForward and had issues with my router model. The customer support is a joke they ask the same question three times but it takes 4 hours or more to get a response
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Sent a battery that was defective. Asked me to return with me paying out of pocket for shipping....
Hey Dan, send me a message with your username and I'll see what's going on. I'm jason at portforward.com. Just an FYI, our customer support is not "Real Time". We respond to questions in our queue as we get them. Usually it takes us a while because we try to actually solve problems between posts. Our technical support team are actually programmers who are responsible for making our software work on your computer. I realize that this is not a traditional support model where front end help is just answering questions from a list and you get a quick turn around. We don't hire front end support because in our business they wouldn't have a clue how to help you. If you give us a chance we will get your ports forwarded.