Dan L.

Hello Larry,

I just wanted to say that I am extremely pleased with the level of outstanding customer service you have provided me!

As you may recall, I had inquired about the possibility of purchasing two new tires for my Gravity Fat Bike. You informed me that Bikesdirect does not routinely keep such large items in stock. However, you had taken the time to check and discovered that your facility did indeed have the two tires that I wanted.

I received the box a few weeks ago, but did not open it until this afternoon. At the bike shop I had gone to in regards to replacing and installing the new tires, they informed me that there were two items of interest inside the box.

I assure you, I sincerely appreciate your extra effort in locating the two replacement tires. I was also pleasantly surprised that you had placed a tool kit and flask inside the box!

I just wanted to say, "thank you for your outstanding customer service!"

Best regards,
Daniel Lee

PS. I have already informed many friends and acquaintances about Bikesdirect products and service