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Dan L.

  • 1 Review
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Experience: Shopping

Member since May 2020

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1 Review by Dan

5/28/20
I don't understand other cash back sites can post their cash back amounts that I've earned within days (and many times sooner) but there is no acknowledgement from TopCashback that my purchases even tracked. I have been waiting weeks for a response to purchases I made through their site but have heard nothing. Rakuten has far better customer service and at least acknowledges that it tracked my purchases. TopCashback has totally unresponsive customer service. This site is a total scam. I will be filing a complaint with the Better Business Bureau and my state's Consumer Protection Division within the AG's office. I encourage everyone to do the same. Let's put these scammers out of business!!
jackm380
TopCashback S. – TopCashback USA Rep
Hello Dan,

I am extremely and sincerely sorry about the experience you've had. I can assure you we are not a scam and that we do in fact pay out tons of members their cashback daily. Tracking issues can occur for many legitimate reasons such as cookies not being cleared, an ad blocker of some sort being installed, or simply just not staying on the TCB page while shopping and jumping around between pages. Regardless of the reason, I would love a chance to help you get to the bottom of it. For all your customer care needs, you can always feel free to email me directly to promotions@topcashback.com and I will respond in a quick and timely manner. I hope we can come to a resolution before you take any further action as my job is to ensure you have an overall pleasant experience. I really do hope to hear from you very soon.

Thank you,

Dominique

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