Dan J.

Avoid any title produced by Kabam.

Marvel contest of champions in particular is supposed to be fun. It is based on childhood comics.

But the game centres around gambling on crystals, to get the champions you want.

They deliberately make shards scarce for the higher level characters and make level up fragments equally scarce.

The only way to get them is to with beat top level content with over the top boosted AI opponents that block all the time and take chunks out of your champs when you attempt to block break.

This content is impossible (even with maxed out 5 star champs) without spamming health potions and revives. Both of which, the game doesn't freely give out. They very rarely drop as loot. The health potions barely heal your characters. You can use your entire inventory and only heal 10 percent of your characters health.

The only other way to get shards and rank up materials is to spend real money on booster packs, which the game pushes out daily. These booster packs expire in 24 hours to create a false sense of urgency for people to part with real money.

The alliances in the game largely go unchecked. Racism and other forms of abusive behaviour is rife within the toxic alliances.

These alliances will immediately demand prospective members to download a third party app called Line, so they can communicate off game.

This allows the officers and leaders to abuse members without Kabam having access to the messages. Something Kabam does nothing about as they don't care about bullying happening in their game. They prefer not to have visibility so they don't have to take action.

I have been racially abused by one alliance in particular recently. The alliance also kicked me (despite having the highest score in the daily alliance quest) because I was at work and couldn't do what they wanted when they wanted it.

I was told that I would be monitored by alliance officers and leadership of any Alliance I join would be notified that I am "unflexible" and "refuse to participate in alliance events". Both lies of course and they knew this.

This is an example of the kind of behaviour that is common in alliances. The game is more important than your life, family or job and if you disagree with this, you will be bullied and/or kicked. Often before alliance quest or alliance war rewards come in, which you are not eligible for if you've been kicked or new to an alliance.

I asked Kabam for a name change so I could move on from the alliance peacefully yet kabam refused. Citing that I could pay for a rename token in game.

Despite me telling them that I had zero units and no way of earning units without an alliance.

Kabam expect bully victims to pay with real money in these extreme circumstances.

Kabam fully side with bullies as long as they profit at the end of it.

Their customer support agents are aggressive and unhelpful. They refuse to get a supervisor when escalation is requested. ("I've spoken to a senior agent and they said that they won't do anything" being one response I got when I requested escalation). Refusing escalation is against consumer law.

They are only interested in palming off and fobbing off their customers. Not helping.

The company quickly patch the game when in game glitches negatively affect them and benefit the player base. Then they close the game down to fact find and penalise players who benefited.

Yet when issues negatively affect the player base and benefit kabam, these issues remain in the game for years and go ignored.

Then you have the toxic cesspool known as the Marvel Contest of Champions forums.

Any negative feedback (no matter how constructively laid out) is met with venom from the "community" and if an admin sees it, your post will either be closed so it cannot be commented on anymore or it will be deleted and the author banned from posting again.

Companies like Kabam should be given the cold shoulder by consumers and allowed to collapse into administration.

They deserve it and their staff deserve unemployment and black listing from ever working in the industry again.

Toxic is the best word to describe them.