Danilo P.’s Reviews of LightInTheBox & more

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Wholesale Clothing

4/11/19

I bought some goods worth $130.00 including delivery charges, When it was delivered I was asked to pay for custom duties which I disagreed. I ask that the merchandise be returned as I was not informed to begin with about paying for Custom Duties. I was never refunded, not even a penny from the $130.00 I paid for. I don't know if the merchandise ever got back to them. My ticket # was *******, was closed in Dec. 2018. I will never order from this company anymore. They are crooked.

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LightInTheBox F. – LightInTheBox Rep Over a year old

Dear Customer,
This is supervisor from LightInTheBox.

I feel sorry for the confusion.

Firstly, we'd like to remind that the taxes are noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html

A tax insurance can be added easily when you place the order, as it is shown down below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa

For customers who had this duty insurance, we will fully refund duty cost if it is occurred. Please note you chose not to insure your order against tax at checkout.

The carrier has not returned your parcel yet. Normally, we need to wait until the return process is completed. However, we will start processing the refund beforehand to meet your satisfaction.

Again, I am sorry for this unusual situation and any discomfort this may have caused to you. I will immediately refund you 102.12 CAD.

The refund will be sent to your card which you used to pay for this order. It usually takes 3-5 days to be processed by us. depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.

Thank you very much for your kind support.

If you require any further information, please let me know and I will do my best to assist you.

I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=19474380
Thank you very much.