They have a very horrible return policy. They want you to send 3 pictures of the item and none of the choices they offered applied to my situation. The bathroom organizer I bought is just impossible to assemble and there are no clear instructions on how to assemble the product. I spent almost two hours trying my best and I just can't make it work. This explanation is nowhere in the options available why you want to return the product and yet I complied - sending pictures and brief explanation yet the e-mail response I got is exactly the same - asking for pictures and explanation - before they send a return label so you can send it back. I think they're just stalling so you don't return anymore. I say stick with Amazon.com - price is just about the same.