Don't book with them. Just book directly with the airline. They refused to charge the reservation on to a different credit card when I called just a few hours after the booking and said they will have to cancel it and re-book it and charge a $99 cancellation, even though it was within the 24 hours time frame.
You are much better off booking with the airline directly.
Danika,
We're so sorry to hear about this issue that you've been having. We're going to reach out to you right now and will resolve this for you right away. We'll just need a bit more information to obtain your account details, but we assure you that this will be handled, and again, sincere apologies for the issue.
Best,
Vinesse