Dani H.

I sent a parcel through a courier agency but with Hermes. Firstly, that parcel only made it about 100 miles in 3 days from my location to their Rugby facility. This is ridiculous in itself because at that speed that parcel would have got to Germany by Christmas. Secondly, there was an entry scan at that facility but the parcel never left. For a week I tried to find out what was going on until we suddenly had a Hermes delivery driver at our door bringing the parcel back to us. On the parcel it said HS code which indicated the invoice was wrong. But the courier agency was told someone in Rugby thought the German address was wrong. Baffling to me how someone in the UK can judge that. Upon chasing for a clearer explanation they changed their version to "Post Brexit incompatible" but never provided an explanation as to what that means.
I sent the same parcel with with same address by DPD and without a single problem that parcel arrived at the recipient's home 3 days later.

I would give 0 stars if I could! Ordered tickets for a cricket match and according to our online account those tickets should have been sent out by May 31 at the latest. Today is June 4 and no tickets in sight. Calling them results in them claiming they are having problems with UpS, then claiming they don't have a tracking number, then they refuse to give us any information. They also refuse to put us through to a manager, sometimes claiming they don't have managers, sometimes saying the managers are busy, sometimes staying they are not allowed to put us through. They haven't even suggested to refund the money, an absolute scam!