I ordered a dress on the 23rd January and am typing this on the 9th March...I have had a really horrible time with this website and wish so badly that I didn't order anything. I should have realised something was wrong when there was no paypal.
I had read some reviews but stupid old me only read other websites reviews (On their website of course most of them would be favourable, duh me!) after I bought them. I'm a UK medium and ordered large, but was shocked to read in other reviews that even this may not be big enough. So what I did was send a message to their facebook page about 10 minutes after i placed my order telling them this, and asking to up one more size. They told me to email __so and so___ and I did, immediately. No response. Being a seller online myself I assumed they had seen and would follow up, I thought it was unlikely they had posted it after half hour.
I got the automatic email a WEEK later saying it had been dispatched...
When a few more weeks had passed I thought it was a bit strange I still hadn't got it. I emailed them for information but got no reply. So I commented on facebook asking for an update, it got deleted...
I messaged their facebook page again a week ago telling them i have no replies to any of my emails and my comments are going missing. They told me to wait another 5 days because there is an 'explosion' at their factory... Which is clearly dodgy. If anything was serious they would have suspended everything, made an announcement on social media. What is more dodgy is that my item had said dispatched 5 weeks ago... So how is my item delayed in dispatch? I said i'll give them a week. A week later and nothing. They have stolen my money. I told them today but the message just had the tick next to the 'seen' and no reply. Now I'm typing to them telling them how much they've made me cry. Literally. I've been in tears a few times over this.
If you're like me you don't get to buy clothes very often. It's bad enough people are saying things aren't at all true to size, and bad quality, but to steal from people and lie. I'm talking to my friend who is a law graduate to try and get this sorted for me, it shouldn't have to come to that.
I forgot to mention, when I messaged their page just before they made up this 'explosion' thing, they sent me a link to a weird chinese website that was supposed to be to track my order. I entered my details from the confirmation email and it said there is no such order... ...
Oh!! And also, what prompted me to message their facebook in the first place was that i got an email through asking me to review their item!!! I couldn't believe the cheek when I had emailed asking where my item was... But I did decide to review my awful experience, I did so properly, and it said "Please refresh page and your review will appear in a few moments" or something along those lines, well I kept checking and it still isn't there!!
Eventually I kept on and on, telling them I will be taking it further, and they refunded me for the dress. it came through today (The new date I have posted this)
I am appalled to see those fake 5* reviews lower down, you can tell by the style of writing, lack of pictures and shortness they aren't real.
In short, this is actually the most upset, angry and betrayed I've ever felt when having a purchase go wrong. I'm left with an 'I can't believe there are people like this in the world' scammed taste in my mouth.