Daniel S.

*********THIS COMPANY IS A SCAM*********
I own a T-Mobile HTC M10 that is barely 3 months old with no custom software or anything of the sort. The IMEI is not blacklisted and it is a phone i use everyday with my T-mobile Sim card.
I found this website on the internet and upon entering the site, one of the live chats individuals popped up which i though would have been useful since i wanted to make sure that they could indeed unlock my phone and i made sure to let the guy (alex) know that the phone has the T-mobile device unlock app. He reassured me that i would get a code in minutes along with instructions of how to proceed. I went ahead and made the original $13 purchase at 10:37am on Aug 2nd. The entire day went by and at 6:45pm, i received an email that stated that i needed to pay an additional $13 because my phone was more securely locked. At that point i hesitated about the trustworthiness of the business but figured i would give it a shoot. I paid an additional $13 and waited to receive the codes "Within minutes" again. Nonetheless to say, i didn't receive a code until the next morning around 8am on Aug 3rd. "The code" came with instructions asking me to download their "Device Unlock app" which is different from the T-mobile device unlock. I followed every steps and The their app said: The device is permanently unlocked... Excited being that i am travelling overseas soon, i proceed to ask my colleague for his sim card to test it out and to my surprise, My Phone was STILL Network Locked.
I emailed them back with pictures and screenshots and they suggested that the error is on my side and that my Imei may have been blacklisted or the phone stolen and that i may have custom software installed on the phone none of which is correct. I responded to them and Nothing.
I sent an email through their site also to ask for a refund and nothing
Even the popup Alex guy on live chat suddenly started being less responsive to my inquiries.

******BEWARE******* DO NOT WASTE YOUR MONEY ON THESE SCAM ARTISTS that advertise good service and 100% money back guarantee. COMPLETE WASTE OF TIME AND MONEY

I'm so glad I could get a vehicle report printed out for the car I was looking to buy instead of having to pay outrageous fees on various sites to gather the information i needed.
Thank you for the great work.