Daniel S.

I wish I could give Charles Tyrwhitt Shirts a zero star review. A one star review is too good for this company. They refuse to let me exchange a gift shirt for a different color. My daughter gave me a shirt as a gift. She gave me the order number in case I wanted to return or exchange it. I used the company's return service on its website. The company now has my shirt. But they refuse to process my exchange because I am not the purchaser. They say only a purchaser can do a return or an exchange. They say a gift recipient cannot do this. On what planet can a gift recipient not exchange a shirt for a different color? Elliot is the one giving me this run-around. He makes all kinds of excuses. Please do not buy anything from this very disreputable shirt seller unless they sack Elliot and re-train the entire return and exchange staff.