Daniel R.

We have a stand alone Ice Machine that has been out of service for over 3 months. This was due to sears inability to provide proper service to us.
In the following manners:
1) initial visit, no parts available. 10 days to arrive!
2) second visit, wrong parts ordered. Rescheduled appt and another 10 days for parts.
3) Appointment that was scheduled disappeared from their system 3 weeks for ne appointment.
4) Still wrong parts ordered another 2 to three weeks for parts and new appointment.
5) Technician arrived and found the machine had been disassembled by previous tech and refused to reassemble it saying "it would take him 6 to 8 hours to figure out how to but it back together". Rescheduled a new appointment for a week away. Got a call today (Sat 7/8/2018) saying a technician was on his way( 4 days early) this turned out to be a technical glitch with their system as I discovered upon calling them! In addition the appointment we had for 7/12/2018 was no longer available and that they would notify me by Phone / email when a new appointment was available. I asked to speak to a supervisor and got the same results absolutely no satisfaction! I then asked to speak to a manager and was told that there were no managers available that they only handled operation issues. WE used to buy all our major appliances from sears as well as extended service contracts. It will be a rainy day in "HELL" before I buy there again!