RUN! I ordered a picture through them for Christmas. It is now a month later and I still have not received it. I emailed them twice and have gotten no response. I called them twice and finally got an answer today 1/11/12. I asked about my order and it was not ever printed. I wonder if they simply take orders and don't print them to save $$$. I cancelled my order and hope to get a refund. Let's see.