My transaction started in January and it's now mid-June. I lost $279.
All communication was by email. Initially, "Samantha" helped me along the way; the company shipped a pair of frames after about a month, which were the wrong size. I returned the frames immediately and the company said they would keep looking for the right size. After a while, I figured out the right sized frames were unavailable. Then they just strung me along for a few months without a refund; after a while, "Samantha" never even bothered to reply to my queries. I feel like an idiot.