Booked a hotel room through Trip.com and when I got to the hotel they had my booking BUT not my payment! Trip.com took my money, but never paid the hotel! Thankfully the hotel gave me the room for free as they commiserated with me! Never again!
Daniel M.'s review of Trip.com earned 9 Very Helpful votes
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The customer service team is pathetic, hypocrite people. Until now, they keep jogging my refund...
Being 1st time User I had some payment issues customer service agent advised to book directly...