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Danielle Z.

  • 2 Reviews
  • 2 Helpful Votes
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Experience: Travel

Member since January 2020

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2 Reviews by Danielle

HORRIBLE. I cannot believe how horrible Norwegian is. They changed the time of my flight so it lands at 11:10PM which makes it too late to check in to my hotel. I call them immediately, they check for other flights, can't find any so basically tell me there is nothing they can do unless I want to cancel the trip. It's despicable. THEY changed the flight and now I have to eat the 150 euro I paid for the hotel and sleep in the airport or pay for another hotel with a late check-in. They won't even put me up for the night because the delay doesn't make it a new day. And they changed my flight home as well so it leaves at 11:59PM. Can't be more obvious about trying to avoid having to give people hotel rooms. How scummy is that. Whatever you do DO NOT FLY NORWEGIAN.
Horrible horrible horrible company and customer service. Norwegian changed the time of my flight so it arrives at 11:10PM which is too late to check in to my hotel. Since I booked through Flyfar, Norwegian can't do anything about it. However, since flyfar is absolutely terrible they won't do anything about it either. The best they can do is cancel that part of my trip and let me rebook it myself at a different time (more expensive by the way) AND I won't be refunded for the canceled part until after I have taken my trip! AND they can't tell me what my refund will be! It's honestly comical how absurd that is. I guess I'm eating the 150 euro I paid for the hotel and sleeping in the airport. Thanks flyfar for being THE WORST COMPANY EVER. DO NOT USE.

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