Angela Q.

Absolutely livid. My husband and I have used LZ for years (3 times in a 12 year span) and this time seemed to go smooth like the rest... until I realized they tacked on a monthly recurring charge for "Business Advantage Renewal" for $7.99! Now, before you think "yeah, you just missed that upsell/pre-ticked box in the form" I must say, I'm a marketer - I've been in the Internet marketing industry for 12 years now, I know what to look for and I'm telling you - I didn't see anything that said I would be enrolled in anything nor would I have had any interest in any form of renewal consumption service that they could possibly offer.

We're calling customer service, but we're not naive enough to expect a refund, and even if we got one - we don't care, this is SHADY, SHADY, SHADY and I'm going to tell anyone I can. I will not only never recommend LegalZoom again, but they lost what would have been a lifelong customer and anyone I could possibly refer.