DANIELLE S.

The customer service is horrendous. It seems that they cater to the property owners and are very inconsiderate of vacation renters. I had the worst experience with the property owner and the property on arrival of the property. We were unable to open the lock box as it seemed to be jammed. So I contacted the property owner who was extremely rude and called me an idiot. There was mold in the entrance way in the crack of the door, there were several blinds in the condo that were damaged, the shower water in the master bedroom would not shut off and ran for two days straight even though the property owner was contacted and so was Home Away who did absolutely nothing to resolve any of my complaints but stated that everything is at the owner's discretion and asked if I wanted to create a case, in which I have a case number but there was no follow-up on behalf of Home Away, mind you we stayed in this property for 7 days. The owner suggested that he had to call the plumber and asked if I could stay or leave one key in the lockbox for the plumber to get in. RUDE RUDE RUDE... Condescending, no remorse for paying customers. Considering I made the reservation an entire year before my stay, I was unable to get a refund one because we were there for a major event in which the schedule didn't come out in time enough for me to cancel my reservation. Going in I had bad vibes about the owner's ethics as he was rude in the first two emails that were sent to him at the very beginning. I paid my hard earned money to someone who has a "0" apathy and poor interpersonal skills for his renters/tenants. Again, I will never ever utilize Home Away... there was no resolve with them... they are the absolute worst. Very Angry consumer! Every time I think of this experience I become very upset because HomeAway did nothing to support me in this bad situation.